Last Updated: November 6, 2025
American Car Outlet, L.L.C. (d/b/a "Truck & Van Outlet", "we," "us," or "our") values your privacy.
This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website at www.truckandvanoutlet.com (the "Site"), contact us, use our services, request financing, or otherwise engage with us (collectively, the "Services"). By using the Site or Services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our Site and Services.
This Policy covers information we collect:
- Through your use of the Site, mobile or tablet devices, phone, text, email, web forms.
- Offline (in-store, at events, service centre, financing application).
- From third-parties (such as lenders, credit bureaus, vehicle-history/title services, marketing partners).
It does not apply to third-party websites, apps, services or platforms that you link to from our Site and which have their own policies.
We collect three categories of information:
a) Information you provide directly:
- Identifiers (name, alias, postal address, email address, telephone number, driver's license/ID when necessary)
- Commercial information (vehicle interest, history of purchases, service records, trade-in info)
- Financial information (income, employment, credit/financing details, bank/payment info when required)
- Login credentials or account information if you sign up for an account or opt into communications
- Audio/video (call recordings, CCTV or surveillance footage if applicable)
- Other personal info you transmit to us (e.g., via forms, chat, email)
b) Information we collect automatically:
- Device/browser information, IP address, operating system, screen resolution
- Pages visited, time on site, referring/exit page URLs, click-through data
- Cookies/pixels/SDKs/tracking technologies and advertising identifiers
- Approximate geolocation where enabled, usage data and inferred preferences
- Session information and search/browsing behaviors
c) Information from third parties:
- Credit bureau or lender information (for financing)
- Vehicle title/history data, registration, DMV or other compliance data
- Marketing partners/analytics vendors, ad networks
- Public or third-party databases we use to verify identity or prevent fraud
- Data enrichment providers for profiling or segmentation (subject to lawful basis)
We may use the information for purposes including (but not limited to):
- Operating, improving and securing the Site, Services and user experience
- Responding to your inquiries, providing quotes, arranging test drives, service appointments
- Processing vehicle purchases, trade-ins, registrations, titles, warranties, service work
- Facilitating financing, insurance, leasing, remarketing or other partner transactions you request
- Customizing your experience, delivering relevant offers based on your interests and interactions
- Conducting analytics, research, debugging, metrics, and developing new features
- Delivering marketing communications (subject to your consent where required) and measuring effectiveness
- Preventing fraud, protecting our systems, investigating incidents, maintaining security
- Complying with legal obligations, enforcing our terms and your obligations, defending rights
- Mergers, acquisitions, or business transactions (see disclosure section)
We and our partners use cookies, pixels, SDKs and similar technologies to collect usage data and serve advertisements. These include:
- Strictly necessary cookies required for website functionality
- Performance/analytics cookies to understand website usage (e.g., Google Analytics)
- Targeting/remarketing cookies and advertising IDs used by ad networks to display relevant ads based on your past interactions
- Tracking technologies to infer preferences and to personalize content
You may manage your cookie preferences by changing your browser/device settings, or via industry-opt-out tools (e.g., Digital Advertising Alliance (DAA), Network Advertising Initiative (NAI)). If you disable or refuse cookies, some features of the Site or Services may not function properly.
We may share or disclose your personal information with:
- Service providers who perform services on our behalf (hosting, analytics, communications, IT, security, logistics)
- Lenders, insurers, credit bureaus and finance partners to process financing, lease, insurance or credit requests
- Vehicle history/title agencies, regulatory, and government authorities for transactions, registration, compliance
- Marketing, advertising and analytics partners for delivering/measurement of ads (some of which may qualify as "sharing" or "sale" under applicable law)
- Affiliates, successors or acquirers in connection with mergers, asset sales or business reorganizations
- Professional advisors (legal, tax, audit) and law-enforcement/regulatory authorities when required by law or to protect rights
We do not sell lists of our customers for unrelated third-party marketing. Under state privacy laws, some disclosures may still be deemed a "sale" or "sharing for cross-context behavioral advertising"; see Section 9 for your rights.
We retain personal information as long as is necessary to fulfil the purposes described above, including meeting legal, tax, accounting, warranty, dispute-resolution or regulatory obligations. We may anonymize or aggregate data, in which case it may be used indefinitely for analysis or product development.
- Marketing communications: You may opt-out of promotional emails by clicking "unsubscribe" or by contacting us at office@truckandvanoutlet.com. For SMS/text messages you may reply with "STOP" or follow instructions in the message.
- Cookies/Tracking settings: Adjust browser/device settings, use industry opt-out tools (DAA/NAI).
- Device/location permissions: You may disable location, push notifications or other tracking in your device/browser settings.
- Access/update or delete your information: Contact us (see Section 1) to request access, correction or deletion of your personal information subject to legal and contractual constraints.
Residents of certain U.S. states (such as California, Colorado, Connecticut, Virginia, Utah, and others) may have additional rights, including:
- The right to request disclosure of the categories of personal information collected, sources of collection, business/commercial purpose of collection, categories of recipients, and specific pieces of information.
- The right to request deletion of personal information (subject to exceptions).
- The right to opt-out of the "sale" or sharing of personal information for cross-context behavioral advertising.
- The right to non-discrimination for exercising these rights.
- The right to limit the use/disclosure of sensitive personal information where applicable.
To exercise these rights: visit our online request form https://www.truckandvanoutlet.com/contact, email us at office@truckandvanoutlet.com, or call (305)646-1945. We will verify your identity and respond within the timeframe required by applicable law.
If you are located in the European Economic Area (EEA), United Kingdom or other jurisdictions with similar data protection laws, we process your personal information under lawful bases including contract, legal obligation, legitimate interests, and consent. You may have the right to access, correct, erase, restrict, port or object to processing of your personal data. Your information may be transferred to and processed in the United States (or other jurisdictions) where our servers or service providers are located. We require appropriate safeguards (such as standard contractual clauses) for such transfers.
Our Services and Site are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us and we will take steps to delete it.
We maintain administrative, technical and physical safeguards designed to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.
The Site may include links or widgets to third-party websites, apps or services (e.g., social media, lender portals). We do not control their privacy practices. We encourage you to review their policies before using them.
We may update this Privacy Policy from time to time. The "Last Updated" date indicates when the current version took effect. If we make material changes, we will post a notice on our Site or email affected users as required by law.
If you have questions, concerns or wish to exercise your rights under this policy, contact us at:
Additional Privacy Policy Section for California Residents
Last Updated: November 6, 2025
This section applies only to California residents, supplementing the main policy above. In the event of a conflict, this section supersedes for California residents.
A. Categories of Personal Information Collected
In the last 12 months, we have collected (and may still collect) the following categories:
- Identifiers (name, alias, postal address, email, phone, driver's license/ID, online identifiers)
- Commercial information (vehicle interests, purchases, trade-ins, service history)
- Financial information (income, employment, credit/financing data)
- Internet/usage data (device IDs, IP address, browser information, pages visited, click-throughs, geolocation)
- Audio/Visual information (call recordings, CCTV)
- Inferences (preferences, behavior, interests)
- Sensitive personal information only when necessary (e.g., Social Security Number or ITIN for financing)
B. Sources of Personal Information
We collect information from:
- You directly (forms, applications, contact)
- Automatic collection via Site/Services (cookies/tracking)
- Third parties (lenders, credit bureaus, vehicle title/history services, marketing partners)
C. Business or Commercial Purposes for Collection, Use & Disclosure
We use the data for the purposes listed in Section 4 of the main policy: purchase/lease transactions, servicing, marketing, analytics, fraud prevention, customer experience.
D. Categories of Recipients
We may disclose personal information to recipients listed in Section 6: service providers, lenders, title/registration agencies, ad/analytics partners, affiliates, etc.
E. Sale or Sharing of Personal Information
Under California law:
- "Sale" means the disclosure of personal information to a third party for monetary or other valuable consideration.
- "Sharing for cross-context behavioral advertising" means the disclosure of personal information to a third-party for targeted advertising outside the context of your interaction with us.
We may engage in "sharing for cross-context behavioral advertising" with our advertising/analytics partners. We do not currently sell your personal information for unrelated third-party marketing. If our practices change, we will update this section and provide opt-out means.
F. Your California Rights
As a California resident, you have the following rights:
- Right to Know/Access: Request disclosure of the categories and specific pieces of personal information collected, sources, business/commercial purpose, categories of recipients, and whether we shared or sold your information.
- Right to Delete: Request deletion of personal information we collected from you, subject to exceptions (e.g., for completing a transaction, legal/regulatory obligations).
- Right to Opt-Out of Sale/Sharing: You may direct us to stop "sale" or sharing for behavioral advertising of your personal information.
- Right to Non-Discrimination: We will not deny you goods or services, charge different prices, or provide a different quality of service because you exercise your rights.
- Right to Limit Use of Sensitive Personal Information: If we collect sensitive personal information about you, you may request that we limit its use/disclosure to the purposes necessary to provide goods/services, detect/prevent fraud, or as otherwise authorized by law.
G. How to Exercise Your Rights
To submit a request: use our web-based form https://www.truckandvanoutlet.com/contact, email us at office@truckandvanoutlet.com, or call (305)646-1945. We will verify your identity, respond within the time period required by applicable law (typically 45 days, with potential 45-day extension if needed). We will confirm receipt within 10 business days and provide full/partial response or denial with explanation. You may appoint an authorized agent to act on your behalf if permitted by law.
H. Notice at Collection
At the time of collection (or before), we will inform you of the categories of personal information we anticipate collecting, the purpose(s) of collection, whether we will "sell" or share your information for behavioral advertising, and how you may opt-out of those practices.
I. Changes to This California Section
This California-resident supplement may be updated from time to time. The date at the top reflects when the most recent version took effect. We will post updates on our Site and provide additional notice if required under applicable law.